Refund policy

Return and Refund Policy

Thank you for shopping with us. We take great care in packaging and shipping our crystals to ensure they arrive safely. Please review our return and refund policy below:

Returns

We only accept returns if the item arrives damaged. Unfortunately, we do not offer returns or refunds for:

· Change of mind

· Incorrect selection

· Personal preference

To be eligible for a return due to damage:

· You must contact us within 48 hours of receiving your order.

· Provide clear photos of the damaged item and packaging as evidence.

· The item must be unused and in its original condition.

Refunds

Once your return is approved:

· We will process a refund to your original payment method.

· Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

How to Request a Return or Refund

Please email us at leahgh@hotmail.com with:

· Your order number

· Photos of the damaged item and packaging

· A brief description of the issue

We reserve the right to deny returns that do not meet our policy criteria.