Terms of service
Terms of Service
Effective Date: 14.10.25
Welcome to Charlie Thomas Crystals. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By purchasing from or interacting with Charlie Thomas Crystals, you agree to be bound by these Terms.
1. Business Information
Charlie Thomas Crystals
Location: Auckland, New Zealand
Email: leahgh@hotmail.com
Website: www.charliethomascrystals.com
2. Products
Charlie Thomas Crystals offers natural crystals and minerals for sale. Please note:
· Each item is unique and may vary in color, size, and appearance.
· Crystals are sold for decorative or metaphysical purposes. Any spiritual or healing claims are not guaranteed and are not a substitute for professional medical advice or treatment.
3. Pricing and Payment
· All prices are listed in NZD (New Zealand Dollars).
· Prices are subject to change without notice.
· We accept secure payment via [list accepted payment methods: e.g., credit/debit card, bank transfer, etc.].
· Orders will not be processed until full payment is received.
4. Shipping
· Orders are shipped from Auckland, New Zealand.
· Delivery times vary depending on location and courier services.
· We are not responsible for delays caused by external postal services or customs.
5. Returns and Refunds
We only offer returns and refunds if items are damaged upon arrival.
· Change of mind returns are not accepted.
· You must notify us within 48 hours of receiving a damaged item, including photo evidence.
· For full details, please refer to our Return and Refund Policy.
6. Intellectual Property
All content on this website, including product images, logos, text, and designs, is the property of Charlie Thomas Crystals and is protected by copyright and intellectual property laws.
You may not use or reproduce any content without written permission.
7. Limitation of Liability
Charlie Thomas Crystals is not liable for:
· Any indirect, incidental, or consequential damages.
· Misuse of crystals or reliance on their metaphysical properties.
· Any loss or damage arising from the use of this website or our products.
8. Privacy
We respect your privacy and are committed to protecting your personal data. Please see our Privacy Policy for details on how we collect, use, and store your information.
9. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes arising shall be resolved in accordance with New Zealand law.
10. Changes to Terms
We reserve the right to update these Terms at any time. Changes will take effect immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated Terms.
11. Contact Us
If you have any questions regarding these Terms, please contact us at:
Email: leahgh@hotmail.com
Facebook: www.facebook.com/charliethomascrystalsnz