Shipping Policy (New Zealand)

Last updated: 14.10.25

At Charlie Thomas Crystals, we aim to ensure your crystals arrive safely and in a timely manner. Please read our shipping policy carefully before placing your order.

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Domestic Shipping (Within New Zealand)

Processing Time

· All orders are processed within 1–3 business days.

· Orders are not shipped or delivered on weekends or public holidays.

· You will receive a notification with tracking details once your order has been dispatched.

Shipping Methods & Rates

We use trusted courier services such as Pass The Parcel for reliable nationwide delivery.

Note: Delivery times may vary during busy periods or due to courier delays.

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Packaging

· All crystals are carefully wrapped and packaged to prevent damage during transit.

· Eco-friendly and recycled materials may be used wherever possible.

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Delivery Issues

We are not responsible for:

· Delays caused by couriers or unforeseen circumstances.

· Incorrect shipping addresses provided at checkout.

· Lost or stolen parcels marked as "delivered" by the courier.

If your parcel is delayed, please contact the courier directly using your tracking number. For unresolved issues, contact us at leahgh@hotmail.com and we’ll do our best to assist.

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Local Pickup

Local pickup in Auckland may be available upon request. Please contact us before placing your order to confirm availability and arrange a time.

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International Shipping

At this time, we do not offer international shipping. We currently ship only within New Zealand.

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Contact

If you have any questions about shipping, please contact:
📧 Email: leahgh@hotmail.com
📍 Based in Auckland, New Zealand